PRIVACY POLICY

At House of Smoke, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase from us.

Information We Collect

Personal Information

  • Contact Details: Name, email address, phone number, shipping and billing address.
  • Payment Information: Credit/debit card details, bank account information (handled securely via third-party payment processors).
  • Account Information: Username, password, purchase history.

Non-Personal Information

  • Browsing Data: IP address, browser type, device information, pages visited, and time spent on our site.
  • Cookies: Small data files stored on your device to enhance user experience and website functionality.

How We Use Your Information

  • To Process Transactions: Manage and fulfill orders, process payments, and provide customer support.
  • To Improve Our Services: Analyze website usage, improve product offerings, and customize user experience.
  • To Communicate: Send order confirmations, updates, promotional emails (with your consent), and respond to inquiries.

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share data with:

  • Service Providers: Trusted partners who assist in website operation, payment processing, shipping, and marketing.
  • Legal Requirements: When required by law or to protect our rights, we may disclose information to legal authorities.

Security

We implement robust security measures to protect your data from unauthorized access, alteration, or destruction. This includes SSL encryption, secure payment gateways, and regular security audits.

Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correct: Update or correct your personal information.
  • Delete: Request the deletion of your personal data.
  • Opt-Out: Unsubscribe from marketing communications at any time.

Contact Us

For any questions or concerns about our Privacy Policy, please contact us at info@houseofsmoke.in.